Course Description
Your participation today marks an important milestone in CES’s Culture Change Initiative. That’s because each of you — no matter how individually you work — are members of several teams at CES: your workgroup, the Division, and Seattle City Light as a whole, to name just a few. You may also be a part of the Management Team or other committees within and beyond CES. Each team has distinct purposes, styles and goals, and each functions in its own unique way.
Our goal today is to shed light on how and why teams work — and what prevents them from reaching their potential and achieving results. Specifically, we’ll explore each of the Five Dysfunctions of a Team: Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. We’ll dig into why these dysfunctions emerge, how they impact productivity and morale, and, most important, how they can be quashed so teams can correct course and move forward.
Through activities and reflections, you’ll also understand how the Five Dysfunctions of a Team integrally relate to the five elements of Mutual Respect: Teamwork, Belongingness, Trust, Accountability, and Value for Team Members’ Roles and Work. You’ll see how impaired teams lack Mutual Respect, and, conversely, how highly effective teams operate with a core commitment to Mutual Respect.
We hope you’ll take away tools and tactics that can help your teams overcome their most pressing problems and discover new ways to instill trust and accountability, address conflict, and commit to smart courses of action — all while keeping your eye on achieving the best results. When your teams are functioning at their highest level, Mutual Respect will follow.
We want you to have the time to absorb all the new ideas you’ll learn today, so reach out with questions, comments, or reflections anytime.
Learning Objectives:
- Create a common understanding and language around teamwork
- Enable leaders and team members to work together in safe and positive ways
- Use the Five Dysfunctions of a Team model to understand team dynamics
- Help leaders develop, monitor and create higher levels of teamwork and effectiveness
- Develop and practice skills to change dysfunctional team patterns
- Engage leaders in making progress toward developing more cohesive, productive teams based on trust, commitment, accountability, and performance